Returns & Refunds

14-day returns on unopened items

You may return unopened, unused items in their original sealed packaging within 14 days of delivery for a refund of the product price. Items must be in resalable condition with all tags attached.

Hygiene exclusion — opened intimate bedding

For hygiene and health-safety reasons, opened or used intimate bedding — including sheets, pillowcases, duvet covers, pillows, towels and bathrobes — cannot be returned or refunded once the sealed packaging has been removed. This protects the health of all our customers. Please choose sizes and colors carefully; our Sleep Guide can help.

Defective or damaged items

If an item arrives defective or damaged, contact us within 14 days with photos and we will send a free replacement or issue a full refund — even for opened items. Manufacturing defects are always covered.

How to start a return

• Email support@dzeetex.shop with your order number and reason.
• We'll confirm eligibility and send return instructions.
• Ship the item back within 7 days of approval.

Refund timing & method

Approved refunds are issued to your original payment method within 5–10 business days of us receiving the return. Original shipping charges are non-refundable unless the return is due to our error.

Return shipping costs

Customers are responsible for return shipping unless the item is defective or we made an error. We recommend a tracked service, as we cannot refund items lost in return transit.

Non-returnable items

• Opened intimate bedding (see hygiene exclusion above)
• Items without original packaging or tags
• Items returned more than 14 days after delivery
• Final-sale or clearance items (marked at purchase)